AI-powered Software Products
Artificial Intelligence (AI) has the power to enhance digital products in many ways – taking the user experience to the next level. But at Spaceteams, we’re not chasing the hype. We focus on real value for your specific challenge.
We use AI where it truly makes a difference – as part of a tailored solution, not as an end in itself. What matters most is what your unique situation requires.
Our mission: understand your goals and craft the best possible technological solution. AI is just one tool in our kit – not the answer to everything.
Classic FAQ vs. AI-powered Service Bot
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Why choose an AI-powered service bot?
An AI-based service bot delivers fast, accurate answers – no more clicking through endless FAQ lists or rigid logic trees. Thanks to its contextual understanding, the AI can respond flexibly to queries, significantly improving the user experience. Another plus: there’s hardly any need for manual maintenance. The bot learns from incoming questions, adapts over time, and can be easily updated with new information. Your service stays up to date – with minimal effort.
When to stick with classic FAQs?
Not every use case calls for an AI assistant. For straightforward, general questions with little variation, a static FAQ is often more than enough. In areas where precision is crucial – like legal or medical topics – a fixed, verified answer can be safer. Often, the best option is a smart combination: clear, pre-written answers intelligently delivered by a language-based assistant. This keeps the user experience intuitive – and the information reliable.
AI assisted product search
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AI-powered product search: It’s all about context
An AI-supported search adds real value – especially when queries are vague or context matters. Instead of testing different keywords or clicking through complex category trees, users can simply ask their question in natural language – and get relevant results fast. This is particularly useful when users have no clear answer in mind yet and they need support in figuring out what they’re actually looking for. The AI understands context – and delivers focused, intuitive results.
That said, AI isn’t always the answer. Traditional search systems are often faster, more resource-efficient, and in some cases simply the better choice. When users know exactly what they’re looking for – like a specific article number – a classic search often gets them there quicker and with less complexity.
Context matters: The best solution is one that leads users to the right answer as fast and as easily as possible.
AI assisted ticket booking
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How an AI assistant can completely transform the user experience
An AI-powered booking system takes the user experience to the next level by making the entire process faster and more intuitive. Instead of clicking through events and seat maps manually, users can simply make a request like: “I want to go to the movies with two friends.” The AI instantly returns a tailored recommendation – ready to book. Changes like “We’d prefer a later showing” can be made just as easily. The result: fewer steps to checkout, lower drop-off rates.
But even in this case a commercial evaluation is required to determine whether this type of user guidance is economically justifiable. Special consideration should be given to transaction costs in order to assess the use of the AI solution based on data-driven insights.
Fancy a free workshop?
Our strength lies in connecting and enhancing software in smart ways – always with the goal of creating maximum value for your users. We use AI where it truly improves a product and takes the user experience to the next level.
Curious about the potential in your business? Let’s find out together. In a free workshop, we’ll explore your specific opportunities and challenges – and develop a tailored strategy for using AI effectively.
You can find out more about artificial intelligence on our blog!
Example project
Data platform for digital transformation
AI can only reach its full potential with the right input data. In our Data Platform project, we demonstrated how to capture, process, and make data usable in a structured way – a critical prerequisite for smart AI solutions. Because only those who manage their data effectively can leverage AI in a targeted and impactful way.